Please note, as the risk of COVID-19 is still at a substantial risk, we ask all patients to take into consideration face coverings and social distancing when in the surgery.
Can another Healthcare Professional help?
Do you need to see the GP?
Sometimes the GP is not the most appropriate Healthcare Professional to deal with your ailment. Please see the information on see a Doctor or Healthcare Professional, which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a Pharmacist, Optician, Dentist or other Healthcare Professional. You can even self-refer for some services without seeing your GP.
For real life-threatening emergencies such as those below – RING 999
- Chest pain (suspected heart attack)
- Suspected stroke
- Suspected meningitis
- Anaphylactic shock (severe allergy)
- Heavy bleeding or deep lacerations
- Fluctuating levels of consciousness or completely unconscious
- Difficulty breathing or stopped breathing with a change in colour
- New seizure, fit or uncontrollable shaking
For immediately serious conditions such as the following, GO TO Emergency Department (A&E) IMMEDIATELY
- A fever and lethargic (drowsy) child
- A feverish and floppy (unresponsive) infant
- Difficulty breathing
- Sudden, severe abdominal pain
- Accidental or intentional overdose of medication
- Trauma (including falls) and possible broken bones or road traffic accident
Patients who have a problem outwith the surgery opening hours that can’t wait until the surgery reopens should contact NHS24 by dialling 111.
- Minor Injuries at the local Western General Hospital can be contacted between 11am – 7pm to arrange review re an injury sustained on 07977 246 848
Your appointment at the Practice
- All appointments can be booked by calling our reception team on 0131 332 7696 and giving them a brief description of your symptoms so that they ensure you are dealt with by the correct healthcare professional in a timely manner
- Please make one appointment for each member of the family who needs to be seen
- We try to keep to time but please be patient if someone before you takes longer than planned
- Appointments are normally ten minute slots, so if you have a complicated problem, or more than one problem, please ask for a longer appointment
- It is Practice Policy to allow patients to choose whichever Doctor they wish to attend in the Practice.
Please help us
If you are not able to attend your appointment please let us know in time so that the time can be used for someone else. If you are late for an appointment you may be asked to re-book. Patients who repeatedly fail to attend booked appointments without cancelling will be contacted by letter and may be asked to register elsewhere.
Here is a list of the different ways you can access our Clinical Staff
Midwife Antenatal Clinics – Antenatal care is essential care and will continue. The Midwife will contact you by telephone before your appointment and we ask that you attend appointments alone please.
Other members of our Blackhall team and can be contacted directly
- Health Visitor – Sheila Garrity 0131 286 5010
- District Nurses – 0131 313 5085
Nurse Appointments – At present we will continue to carry out essential blood test appointments (e.g. chemotherapy blood tests and tests required to monitor the safety of medicines), necessary injections and dressings only. These appointments need to be pre arranged with the Nursing team.
Routine & Emergency Appointments
We offer routine and emergency appointments initially by telephone – these can be booked up to two weeks in advance with the clinician of your choice.
Telephone Appointment – offered for routine or emergency triage of medical problems. You will be given a time window to expect a call back so please ensure that you give reception accurate contact information.
Face to Face Appointments
Face to Face Appointments – following your telephone appointment we may feel it would be best to assess your symptoms at the practice. You will be given specific information regarding an appointment time as well as which entrance to use so please follow this information closely.
Can I bring someone to accompany me to the Appointment?
We are generally very happy for patients to bring with them a carer, relative or even a friend. This often helps, particularly when they know you well and it allows them to tell us any observations they would make about you, which can help us in undertaking our assessment. Ultimately this will lead us more quickly to make an accurate diagnosis and therefore help you more.
Also, having someone with you means they can prompt you to ask questions that you may have forgotten, and after the appointment they can help in reminding you what was discussed.
Occasionally we might ask for them to leave but this would be unusual.
If you require interpretation services please contact us in advance of you appointment and we will arrange this.
Giving Consent for Treatment
You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.
Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.
It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.
If you have a suspected infectious disease
Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff.
Images – We may request you send an image over to assist with the telephone consultation please send the images vua our Upload a Photo or Document form, and this will dealt with appropriately, any unsolicited email will be deleted and unopened.
Please note your consent is required:
- Please note some images won’t be clear enough to assess
- If a referral is required the image may be used to send with relevant documentation
- You will not receive an automatic reply to confirm we have received your form.